card-3216_Biochemistry expert scientific with eyeglasses
Digital innovation

Driving operational improvements and quality of our services

 card-3210_Laboratory technicians conduct a series of tests on a chemical analyzer
Science Innovation

Uniquely positioned to shape, validate, and deliver biomarker assessments that strive to improve patient outcomes across diverse Therapeutic Areas

 card-3242_Scientist using tablet while colleagues working behind
Download our Corporate brochure

We are IQVIA Laboratories, a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions.

Download card-3233_Laboratory scientist working at lab with micropipette, and 96 well plate
Corporate Video

Our commitment to customer success is embedded in every facet of our operations.

 card-3210_Laboratory technicians conduct a series of tests on a chemical analyzer
Science Innovation

Uniquely positioned to shape, validate, and deliver biomarker assessments that strive to improve patient outcomes across diverse Therapeutic Areas

 card-3216_Biochemistry expert scientific with eyeglasses
Digital Innovation

Driving operational improvements and quality of our services
WE'RE HIRING

Improving human health requires brave thinkers who are willing to explore new ideas and build on successes. Unleash your potential with us.

Search jobs website-featured_jpg-2213_cheerful-young-colleagues-using-laptop
Download our Corporate brochure

We are IQVIA Laboratories, a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions.

Download card-3242_Scientist using tablet while colleagues working behind
2768_CentralLaboratory

Central laboratories

Meeting the demands of today’s drug, device and diagnostics development environment requires a next generation service provider.
182_genomics-1

Genomics

We offer a range of genomic laboratory services to support drug discovery, precision medicine and clinical development. Our industry-leading team advances research by delivering scientific insights that help clients maximize the value of their data.
3233_discovery

Discovery Sciences

Our labs bring expertise in protein production, antibody discovery, and immunogenicity to help you select the most promising candidates and reduce risk as you move toward IND-enabling studies.
3253_bioa

Bioanalytical/ADME services

One of the world's largest and most respected bioanalytical and ADME laboratory networks. From our global locations, we serve many of the largest pharmaceutical, specialty pharmaceutical and biotechnology companies worldwide.
3235_biomarkers

Biomarker analysis

a CLIA-certified biomarker testing laboratory developing immunoassays used to quantify protein biomarkers in support of drug mechanism of action, pharmacodynamic, prognostic, and predictive clinical studies across all stages of drug discovery and development.
3214_vaccines

Vaccines

Combining cutting-edge technology platforms and state-of-the-art laboratories with over 35 years of clinical vaccine development.
card-3242_Scientist using tablet while colleagues working behind

Digital innovation

We have a dedicated Digital Innovation department focused on driving operational improvements and quality of our services. We’ve helped create agile and impactful solutions across the organization with the underpinnings of traceability, productivity, quality, and efficiency.
2768_therapeutic_expertise

Therapeutic expertise
Contact Us
English You are about to exit for another IQVIA country or region specific website Please be aware that the website you have requested is intended for the residents of a particular country or region, as noted on that site. Ok Open in new tab Search
3242_Scientist using tablet while colleagues working behind

Clinical Trial Investigator Site Support

Dedicated multilingual Investigator Site support

Welcome to the IQVIA Investigator Support pages. These pages are specifically designed for Investigators using our Central Laboratory Services and provide access to resources and information to better support effective management of your trials.

 

Need Investigator Site Support (lab reports, supplies/resupply, etc) or Help with Portal Access? Get in touch with us.

 

NOTE: Information and guidance can vary depending on the IQVIA system your trial is running in. This will be either QLIMS/LTMS or TopCat. If you are unsure which system is in use for your trial, please contact Investigator Services or your IQVIA Project Management Team.

 

General Information

Hours of Operation

  • IQVIA is open for sample receipt from Monday through Saturday. Specimen receipt can be as early as: 6:00 a.m. and runs until the last shipment received for the day.
  • Sample receipt on Sunday is available on a stand by basis for any urgent deliveries 
  • IQVIA Project Services teams are available Monday-Friday during normal office hours (generally 9am-4pm).  Contact details for your trial Project Team can be found in your study specific documentation.
  • IQVIA Investigator Services contact details and hours of operation can be found in the Contact Information section below.
  • The IQVIA investigator site support service provides investigator site personnel with immediate access to central laboratory information and guidance via our investigator website portal and telephone support team anywhere in the world. We are available to resolve investigator queries and respond to questions in 9 different languages, via experienced and well-trained personnel.

Holiday Schedule

IQVIA Laboratories will provide your site with details of courier “no-delivery” days and opening hours in advance of each national holiday. These details will also be uploaded to the Site Portal.

In addition there may be site and/or country specific “no-pick-up” days. Please check these days with your local courier office prior to collecting samples.

 

PLEASE CONTACT YOUR LOCAL COURIER OFFICE FOR CONFIRMATION THAT DELIVERIES CAN BE MADE PRIOR TO LOCAL OR GLOBAL HOLIDAYS.
Site Portal (QLIMS/LTMS): Account Access and Login

Your study team will request Site Portal account access for you at the beginning of the trial. For the first trial for which you are granted access, you will receive a welcome email containing the link to the system (https://ltms.q2labsolutions.com/#/portal), confirmation of your username (your email address) and instructions on how to set-up/ create your password the first time you log in.

If you already have access to the Site Portal and a request has been submitted to add a new protocol to your account, an additional welcome email will not be received on completion. Instead, the trial data will appear within the system for you when available.

If you require account access and have not yet received it, please contact us using the details on page three of this manual.

If you cannot remember your password and have previously completed a password profile, you can select the “Forgot Your Password” link and follow the steps to unlock your account.
ResultView (TopCat) Login

Result\View Login
Lab Certifications and Accreditations

Kits

Kit Ordering - QLIMS/LTMS

Supplies can be ordered online via the Site Portal, by email to investigatorservices@q2labsolutions.com (Rest of World) or isteam.sg@q2labsolutions.com (Asia Pacific and China), by faxing the supply order form using the fax number detailed on the form, which can be found in the study specific documents, or by telephone, using the numbers in the 'contact' section above

Kit Ordering - TopCat

Supplies can be ordered, by email to global_supplyorder@q2labsolutions.com or by telephoning the Client Response Centre, using the numbers found in your shipping appendix within your study specific documents.

 

Please allow 7-10 business days for receipt of supplies. Please allow longer for countries where supplies are subject to customs clearance procedures. Before placing your order, please check your supplies, and discard any that have expired.

 

At study termination, your site will be contacted by IQVIA regarding study closeout procedures. Unused supplies should not be returned to IQVIA, but should be discarded as medical waste. Please do not return supplies to IQVIA.
Commercial/ProForma Invoice Requirements for EU Sites

As a result of the United Kingdom leaving the European Union, a commercial invoice is now required for sample shipments to the IQVIA UK laboratory from investigator sites in EU member states. 

 

Sample Collection and Processing

Shipping

Courier Contact Numbers

Courier contact numbers are site and study specific.  Please refer to courier information provided with your study specific documents, or contact your IQVIA Laboratories Project Manager.

 

Order Dry Ice

Please refer to courier information provided with the courier study specific documents for your site specific courier contact details.

 

Track Shipments

 

Shipping Internationally to the United States of America (USA)

The following requirements apply to international shipments going directly to the USA.

Results

Help and Training

Dangerous Goods Training Requirements

IATA certification is required for all staff responsible for packaging and shipping specimens on dry ice.

If your site needs IATA certification, please visit www.worldcourier.com/training to receive training materials.

CLICK ON TOPICS BELOW TO ACCESS AND DOWNLOAD PDF DOCUMENTS
Instructional Video:
Process of Ambient specimen shipping with IQVIA

 
Instructional Video:
Process of Frozen sample shipping to IQVIA